We do not ship to PO Box addresses.

How long will it take for my order to arrive?

Full Trolley is committed to your satisfaction with our service, we work very hard to ensure you receive your order as quickly as possible.

Australia is a big place so delivery times are highly dependent on your location and local transport services in your local area.  We have provided lead-times below, but these are a guide only. The lead- times are measured in business days; they do not include weekends or public holidays.

ESTIMATED LEAD-TIMES (GUIDE ONLY)

• Sydney & Brisbane metro 2-3 days
• NSW & QLD country 3-4 days
• Melbourne metro 3-4 days
• VIC country 4-5 days
• ACT 3-4 days
• Adelaide metro 3-5 days
• SA country 5-6
• Perth metro 6-7 days
• WA, NT, TAS country 9-10 days
• Remote regional 9-12 days
• Island destinations (e.g. Norfolk Island, Christmas Island) 6-8 weeks

Occasionally, circumstances occur which could add another day or two to these times. Once goods are despatched we rely on Australia’s transportation networks to deliver.

Do you ship internationally?

No, we currently do not deliver to addresses outside of Australia.

Can you ship to a different address than my home or billing address?

Yes, in fact we recommend you chose an address where someone will be available to accept the delivery. Often a business address is the best option, because it is more likely that someone will be there when the parcel is delivered.

Please remember to enter your building or company name if the delivery is going to a business premises.

Can I pick up my order?

No, unfortunately we do not currently have the facility to offer order pick up.

What shipping charge will apply to my order?

Full Trolley is committed to providing great grocery deals to Australians all around the country. Currently, we offer Flat Rate shipping for all our customers, so you don’t need to worry about working out complex shipping costs, based on weight and location, for every product you order. Instead, you will just be charged one flat rate which will apply no matter how many products you order!

The current shipping charge is highlighted on the home page of our website at all times. This charge may change from time to time. On occasion, may also have promotions where we offer additional discounts on shipping. However, we will always offer you the most competitive shipping rates possible so you can order with confidence from Off Your Trolley, knowing that you will only be charged one low flat rate, to deliver your whole order. It’s that simple.

What does the shipping charge cover?

Shipping costs includes more than just the cost of postage.  Costs include order processing and stock receiving costs, pick and pack charges, the cost of packaging materials, and postage.

Postage costs vary by weight and/or cubic metre, and delivery location, however we do not pass on the whole of this cost to you, our customer. Our flat rate shipping cost to you means you don't have to worry about all these costs, you will always just pay the one low rate for shipping anywhere in Australia.